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Please find our frequently asked questions here before contacting us directly.

Technical Support
If you are having trouble setting your Whistler product up, find damage upon receipt or would like to know any technical information, please contact your retailer in the first instance. As a mandatory process your retailer will complete the technical support form below providing Whistler with photographic or video evidence where possible. We are only able to address completed technical support forms. It is very important that any issues or damages are reported to your retailer as close to delivery as possible. 

Service Engineers
Whistler Grills have engineers covering the whole of Mainland UK. These engineers can carry out services or repair/replace damaged products/parts that are covered by warranty.

Customer Support
All other general queries can be sent to Please note, if you contact us via customer support regarding a technical query, we will still require completion of the online form as advised above. 

Upload your evidence. Please ensure that your files are no larger than 1MB.

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